Frequently Asked Questions

System Activation & Subscription

Your Remote Access system is ready to activate after your dealer installs the hardware and fully tests the system using the online dealer tools.

Activating your system using the app

  • Download the app to your mobile phone.  The app is available at iTunes app store (iPhone version) and Google Play (Android version).  Search Ford Remote Access
  • After downloading the app, create an account using your e-mail address and password.
  • Click the “Add Vehicle” under the menu (Android) or "Add New" button under the settings (iPhone).
  • Enter the SIM number with the 4-digit PIN that are contained on the card given to you by your dealer.  If you do not have the SIM/PIN card, you must request it from your dealer
  • After entering a valid SIM and PIN number, the Remote Access function screen (LOCK, UNLOCK, FIND, START) should appear.  Your Remote Access system is ready to use!

Activating your system at the Remote Access website:

  • Go to my.fordremoteaccess.com/login
  • Click the Login/Sign-up in the upper right corner
  • Create an account - enter e-mail address and password
  • Click the “Add Vehicle” or "Add New" button
  • Enter the SIM number with the 4-digit PIN that are contained on the card given to you by your dealer.  If you do not have the SIM/PIN card, you must request it from your dealer
  • After entering a valid SIM and PIN number, the Remote Access function screen (LOCK, UNLOCK, FIND, START) should appear.  Your Remote Access system is ready to use!

Upon activation of your system, you are given a free three day complimentary period. To purchase a one-year subscription, visit my.fordremoteaccess.com/login, enter your e-mail address and password, and click on the "Subscriptions" link to set-up your new subscription or manage your existing account billing info.

Your Remote Access subscription is $49.99 for one year.

Yes. However, we will send you a reminder 30 days and 15 days before the anniversary date to remind you the charge will occur.  Automatic billing WILL NOT occur unless you select the “Turn Automatic Renewal On”button in the Subscriptions section, enter credit card information, and press the “Submit” button. 

The subscription provides unlimited usage via your Remote Access smartphone app or the Remote Access website. There are certain restrictions that apply per the End User License Agreement related to misuse, abuse or fraudulent activity.

Visit my.fordremoteaccess.com/login, log-in to your account and click the Transfer Vehicle button that will guide the original owner through the process to securely pass system access rights to the new vehicle owner.

Yearly subscription fees are non-refundable. However, the balance of the subscription can be transferred to the new owner of the vehicle.

The Billing Information is maintained at the account level and applies to any subscriptions on the account. The Subscription information is maintained at the vehicle level. This allows you to have more than one vehicle on your account with differing renewal periods for each.

 

Error Codes, Command Failures

There are several potential causes why your vehicle or the cellular network would not accept your command:

  • Most common - Your vehicle is located in an area where cellular data service either is poor or does not exist.  The vehicle must have data connection (2G, 3G) to the cellular network for the Remote Access system to work!
  • You may be using your mobile phone in an area with poor or non-existing cellular data service.
  • Vehicle related issues are preventing the system from operation – vehicle is not in PARK, ignition key is ON, hood is ajar, or other vehicle conditions.

When the phone or vehicle is in a fringe data coverage area, you may receive error codes with initial command presses and then receive normal confirmation (command icon turns GREEN) with successive commands.

Test the system before you leave the vehicle – Lock the vehicle doors with your Access app! Stand next to the vehicle, open the app, and press the LOCK function button. If the vehicle responds to the command (the doors LOCK), the vehicle is located in an area with adequate data coverage. However, although rare, connectivity with the vehicle can change even if the vehicle does not move.

 

Power Save Mode

Your system is designed so that it will not drain your vehicle battery when the vehicle is parked for an extended period of time. The Remote Access system will go into a Power Save mode approximately 72 hours after the ignition key is turned OFF. The Power Save mode will not engage if the vehicle ignition is turned ON within 72 hours of key OFF. That is, as long you drive your vehicle, or simply turn ON the ignition key, at least once every 3 days, the Power Save Mode feature will not engage.  Remote start of your vehicle via Remote Access or your hand-held fob will not prevent the Power Save mode from engaging. 

If Power Save mode does engage, your Remote Access system can be “woken-up” in two ways:

  1. Turn the ignition ON using your factory key.
  2. Schedule a "wake-up" time through your Remote Access mobile phone app or Remote Access website. 

Scheduling a wake-up time using the Remote Access app:

  1. Open app and press SETTINGS under the menu icon (Android) or Settings Icon (iPhone).
  2. Click Vehicle settings (Android) or “” next to vehicle name (iPhone)
  3. Under Power Save Mode Settings, click the Unscheduled or highlighted date.
  4. Set the desired wake-up date and time.
  5. Press the OK, Save, Done or Accept button (whichever applies)
  6. Once the vehicle Wake-up Date/Time is scheduled, the new Wake-up Date/Time will be displayed on the main screen.

Scheduling a Wake-up time using the Remote Access website:

  1. Go to my.fordremoteaccess.com/login.
  2. Click the Login/Sign-up in the upper right corner.
  3. Enter your username and password.
  4. On the Remote Access user interface (LOCK, UNLOCK, FIND and START buttons), press the Edit button in the upper right hand corner.
  5. Check the Scheduled Wake-up. box
  6. Set the Wake-up time using the calendar.
  7. Click the Save button.

 

Notes regarding Power Save Mode:

  1. Power Save Mode is cancelled when the vehicle is started with the ignition key.
  2. It may take up to twelve hours for the "Wake-up" process to complete.
  3. The actual Wake-up”time must be scheduled after the vehicle goes into Power Save mode.  For example, you park your vehicle at the airport and turn off your ignition key at 9:05 AM on Monday morning.  The vehicle will enter Power Save mode at 9:05 AM on Thursday morning.  If you want to use your Access systems after 9:05 AM on Thursday morning, schedule a wake-up for 9:06 AM or later on Thursday. 
  4. Schedule the wake-up as close to your arrival as possible.  The Remote Access system enters Power Save mode again 12 hours after wake-up. 

TIP: If you park your vehicle and expect to not start the vehicle again for 72 hours, set the Wake-up time right after you park! Remember, your vehicle will “Wake-up” for 12 hours and then enter Power Save mode again so set the wake up time as close to your arrival as possible.

 

Multiple Phone/Multiple Vehicle Use

Yes. Simply download the Remote Access app and enter your established username and password.

Yes. The Remote Access app can operate multiple vehicles from one application and as long as the necessary Remote Access electronic components are installed into each of the vehicles.  Each vehicle requires Remote Access electronic components and a separate subscription.

  • If you are adding a new Remote Access system to an existing account, open the app for the existing account, click on Settings > Add a Vehicle or Add New > enter SIM ID and 4-digit PIN for new Remote Access system.
  • If you have two vehicles with the Remote Access system installed and on two separate accounts, you can combine both vehicles on the same account (and access through the same app credentials).  Go to my.fordremoteaccess.com/login and follow the web links to "Transfer Vehicle".  This procedure will allow both users to use the same e-mail and password and have both vehicle listed when the Remote Access app is opened.

From the Remote Access app, simply press your menu > Select Vehicle > then select the vehicle you want to control. This can also be done by pressing on the active vehicle which will then display a list of all vehicles in the account. Select the desired vehicle to control.

From the Main Menu of the app click on Settings > Vehicle Settings (Android) or next to vehicle name (iPhone),Edit Vehicle Name.

 

Safety/Security

No, all of the commands from the app or the web portal will be ignored by the Remote Access system when the vehicle is not in park or if you are driving.
Note that lock and unlock will still function from the app or web portal even if the key is on as long as the vehicle is in park.

You can prevent system access to your vehicle by changing your account password and/or e-mail address. Any other users who were previously logged into your account will be prompted for your new credentials on their next attempt to access your vehicle.

 

System Function/Operation

As long as vehicle and phone user have adequate cellular data connection, typical response time is less than 10 seconds. Maximum response time is 30 seconds. If the cell tower/server is unable to confirm communication with your vehicle within 30 seconds, the app responds with an error code.

Your Remote Access phone app will only display the remote start run time countdown timer if the vehicle is remotely started using the mobile phone application.

The remote start run time setting is controlled by your vehicle and instructions on how to access and change the desired run time setting can be found in your vehicle's owner manual/guide.

Yes, this is normal operation and this functionality is controlled by your vehicle. On some vehicles you are only permitted to remote start your vehicle twice every hour or until the vehicle ignition is activated using a factory key. See your vehicle's user manual/guide for details on remote start operation specific to your vehicle make/model.

Yes, muting your Android device may not always mute your Remote Access application. To mute sound, please refer to the Remote Access user's guide section Enabling Sound. You may also reference your Android Device user's guide.

 

Demo Mode

Yes, for both Android and iPhones.  Remember, Remote Access requires dealer-installed hardware in your vehicle in order to function.  The demo mode allows you to operate a simulated vehicle. 

For iPhones, download the Remote Access app and press the “What is Remote Access?” button on the login page.  Then press the “Try the Demo!” button and the demo app screen will launch. 

For Android, download the Remote Access app and from the log-in screen, press your phone’s menu key (x) and then the “Demo Mode ”   app button.  The demo app screen will launch. 

If you are logged into a Remote Access account (you have entered a username and password), will have to log-out and revert to the login screen before you can navigate to the demo mode using the steps above. 

 

Warranty

  • Genuine Ford Accessories will be warranted for whichever provides you the greatest benefit: 12 months or 12,000 miles (whichever occurs first) or the remainder of your Bumper-to-Bumper New Vehicle Limited Warranty. Contact your local Ford or Lincoln dealer for details and a copy of the limited warranty.

Download Remote Access FAQ PDF Download Remote Access FAQ PDF

Download Remote Access Error Code Table - Problem Cause and Solution PDF Download Remote Access Error Code Table PDF

Back To Top